1. We don't handover the codes of the product to the customer
2. We don't cancel the order once product has been installed and successfully tested and 3 days period of Self-testing is over.
3. No refunds after 3 days period is given 4. Only 50 % of the amount is refunded if the product is unable to satisfy the needs of the customer and customer decides to cancel the order within 3 days.
All our customized software solutions carry support and service for one year.
Warranty and support can further be extended before expiry after paying $999 per year for a maximum of 5 year.
No hardware parts shall be covered under warranty from Contractor; they already carry manufacturer’s warranty. Please refer to respective documents of equipment’s.
Changes in schematics are always possible as it is a customized solution and changes are always part of customization.
Any attempt to change the schematics or the design of the equipment after completion of installation and successful testing without consent from Ginnie Solutions Limited/Artificialginnie Limited shall void the warranty.
Any third party access to the system shall void the warranty.
A permanent account manager shall be appointed for 24*7*365 support except national holidays in India. No access to the proprietary software solution shall be given.
All codes and software programming are intellectual property of Contractor. All the schematics are designed as per your instructions and requirements and Contractor cannot be hold accountable for it.
All products are delivered digitally immediately after making the payment
All the hardware parts need to be installed as per the schematics given before making payment.
As the product is customized as per your requirement hence it may not be a fit for another customer and expenses have already been incurred in developing the product for you so you need to understand that it is in best of mutual interest that you become 100% sure of the requirement of product before you make the payment, You can ask for the demo multiple times if you are not sure of your requirement, we will be more than happy to arrange it.
If required we can also arrange for an onsite demo for a small price of $199, It will help you understand the full scope of the product and its features.
Full Refund Shall be provided if the product fails to deliver, In this case you need to call us and detail us the function or features which you have paid for and its variance and if its not a minor fixable issue which can be resolved in 1 hour we will refund the full amount.
The customer can still use the product for three days and if it doesn’t feel right he can ask for a refund and in that case 50% refund shall be provided immediately.
If Somehow you have missed the 3 days of self-testing period and still don’t want the product, let us know and if in the next 30 days we can find an order in your zipcode we might be still able to help you with a 30% refund.
No refund shall be granted once 72 hours of testing is over except for the point mentioned above this point.
Ginnie Solutions Limited,
VM Tower, Plot No. 54/A, Sector-18,
Gurgaon - 122015,
1011, Ithium Tower, Noida Sector 62, Noida, Uttar Pradesh, IndiaCall: 01204219692
ArtificialGinnie Limited UK,
130 Old Street, London
EC1V - 9BD,
Please Read the terms and conditions carefully before making payment of the invoice as payment made means that you have read ,
understood and agreed to the below mentioned terms and conditions and give full consent to Ginnie Solutions limited to start working
on your requirement.
All our customized software solutions carry support and service for one year.
Warranty and support can further be extended before expiry after paying $999 per year for a maximum of 5 year.
No hardware parts shall be covered under warranty from Ginnie Solutions Limited , they already carry manufacturer’s warranty.
please revert to respective documents of equipment’s.
Changes in schematics are always possible as it is a customized solution and changes are always part of customization.
Any attempt to change the schematics or the design of the equipment shall void the warranty.
Any third party access to the system shall void the warranty.
A permanent account manager shall be appointed for 24*7*365 support except national holidays in india.
No access to the proprietary software solution shall be given.
All codes and software programmings are intellectual property of Ginnie Solutions Limited. All the schematics are designed as per your instructions and requirements and Ginnie Solutions Limited cannot be hold accountable for it.
Billing & Payment:
We require full payment in advance and full co-operation too.
Ginnie solutions limited does not charge on recurring basis and any payment made by the customer is final unless upgrade of services have been ordered.
Refund & cancellations:
No refund shall be processed once the product has been installed and tested by the customer although we welcome any suggestion for improvement.
As the product is on made to order basis hence we can’t process any cancellation, Only support is continuation of service and as it is a complex and proprietary product we can’t give the codes of the product which makes it impossible for other companies or third parties to provide support, any cancellation of support means other company will have to write the codes from beginning which will make the current product unusable apart from hardware and hence we can’t offer any cancellation services, thanks for understanding.
You Indemnify Ginnie Solutions Limited from any legal obligation arising from the product which has been customized as per your request and specifications.
You indemnify Ginnie Solutions limited that the place where the product is being installed is your and you have the full authority to request such a product and share relevant information requested by Ginnie Solutions Limited.
You indemnify that you have been apprised by Ginnie Solutions Limited about the risk and assessment on installing the product and you have fully understood and agreed to it.
You indemnify that you have been apprised by Ginnie Solutions Limited about A Ginnie Solutions Limited Enterprise loss of privacy and its extent and you give your consent.
You Indemnify that you have been apprised by Ginnie Solutions Limited about the storage of personal data by the artificial intelligence software for machine learning and improving its responses on the cloud infrastructure managed by third party based in united states.
By using the software (“Product Software”) that is embedded on the Ginnie Artificial Intelligence product (“Product”), you agree to the terms of this End User License Agreement (“EULA”) between you and Ginnie Artificial Intelligence Pvt Ltd, (“Ginnie Artificial Intelligence” or “we”). IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT USE THE PRODUCT SOFTWARE AND YOU MAY CHOOSE TO PROMPTLY RETURN WITHIN THREE (3) DAYS THE PRODUCT FOR A REFUND OF THE PRODUCT PURCHASE PRICE BY CONTACTING Ginnie Artificial Intelligence AT THE ADDRESS BELOW. Your use of (a) the website located at ginnieartificialintelligence.com and ginnieartificialintelligence.com sub-domains (each, a “Site”), (b) services through the Site (and any updates thereto) (“Site Services”), and (c) certain software that may be downloaded to your mobile device (and any updates thereto) (“Mobile Software”) is governed by the Terms of Service. Your purchase of the Product (excluding the Product Software) is governed by the Ginnie Artificial Intelligence limited warranty, the terms of which are provided with the Product. This EULA does not govern your use of the Site, Site Services, or Mobile Software, or your purchase of the Product (excluding the Product Software).
This EULA governs your access and use of the Product Software. The Product Software may not be used and will not work without functioning Ginnie Artificial Intelligence Products (i.e. cameras, hub, sensors) and a Smart Home Surveillance Services Agreement in good standing. This EULA gives you specific legal rights, and you may also have other legal rights in addition, which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this EULA will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of this EULA may not apply to you.
THIS IS A LEGAL AGREEMENT. BY ACCESSING AND USING THE PRODUCT SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT IN CONNECTION WITH THE ACCESS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE PRODUCT SOFTWARE AND TO ENTER INTO THIS EULA. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS, YOU SHOULD CEASE ACCESSING OR USING THE PRODUCT SOFTWARE.
AS DESCRIBED BELOW, YOU ARE CONSENTING TO AUTOMATIC SOFTWARE UPDATE OF THE PRODUCT SOFTWARE. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE PRODUCT SOFTWARE.
AS DESCRIBED BELOW, SECTION 9 DESCRIBES IMPORTANT LIMITATIONS OF THE PRODUCT SOFTWARE AND RELATED SERVICES, ESPECIALLY IN CONNECTION WITH LIFE SAFETY AND CRITICAL USES. PLEASE READ THESE DISCLOSURES CAREFULLY, AS YOU ARE ACKNOWLEDGING THEM AND ACCEPTING THEM.
Subject to the terms of this EULA, Ginnie Artificial Intelligence grants to you a limited and nonexclusive license (without the right to sublicense) to execute one (1) copy of the Product Software, in executable object code form only, solely on the Product that you own or control and solely for use in conjunction with the Product for your personal, private, outdoors, residential and non-commercial purposes.
You agree not to, and you will not permit others to, (a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Product Software or make the Product Software available to any third party and understand you must only use the Products for outdoor, personal, private, residential use and absolutely not indoors or in relation to any business or commercial venture whatsoever, (b) copy or use the Product Software for any purpose other than as permitted in Section 1, (c) use any portion of the Product Software on any device or computer other than the Product that you own or control, (d) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Product Software, or (e) modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Product Software (except to the extent applicable laws specifically prohibit such restriction for interoperability purposes, in which case you agree to first contact Ginnie Artificial Intelligence and provide Ginnie Artificial Intelligence an opportunity to create such changes as are needed for interoperability purposes). You may not release the results of any performance or functional evaluation of any of the Product Software to any third party without prior written approval of Ginnie Artificial Intelligence for each such release.
You also agree to adhere to the following:
• You will use the Products and Services only for appropriate, legal purposes, and in compliance with all applicable federal, state and local laws and regulations;
• You will not use the Products or Services in a manner that may cause emotional or physical harm to anyone, or to “stalk” or otherwise harass another person;
• You will not use the Products or Services to seek information about or harm minors in any way;
• You will not resell any of the information you obtain from the products or Services without our prior written consent
• You must not impersonate any person, including, but not limited to, other Users or our employees.
3. Automatic Software Updates.
Ginnie Artificial Intelligence may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Product Software and related services (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to stop using the Product. If you do not cease using the Product, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Product and the Product Software and you agree to promptly install any Updates Ginnie Artificial Intelligence provides. Your continued use of the Product is your agreement to this EULA.
The Product Software and all worldwide copyrights, trade secrets, and other intellectual property rights therein are the exclusive property of Ginnie Artificial Intelligence and its licensors. Ginnie Artificial Intelligence and its licensors reserve all rights in and to the Product Software not expressly granted to you in this EULA. The Product Software (and all copies thereof) is licensed to you, not sold, under this EULA. There are no implied licenses in this EULA. All suggestions or feedback provided by you to Ginnie Artificial Intelligence with respect to the Product Software shall be Ginnie Artificial Intelligence’s property. Ginnie Artificial Intelligence may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that Ginnie Artificial Intelligence does not waive any rights to use similar or related ideas previously known to Ginnie Artificial Intelligence, developed by its employees, or obtained from other sources.
5. Open Source.
Certain items of software included with the Product Software are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of this EULA. Instead, each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software. Nothing in this EULA limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, Ginnie Artificial Intelligence makes such Open Source Software, and Ginnie Artificial Intelligence’ modifications to that Open Source Software, available by written request to Ginnie Artificial Intelligence at the email or mailing address listed below.
6. Term and Termination.
This EULA and the license granted hereunder are effective on the date you first use the Product Software or Product and shall continue for as long as you own the Product, unless this EULA is terminated under this section. Ginnie Artificial Intelligence may terminate this EULA at any time if you fail to comply with any term(s) hereof. You may terminate this EULA effective immediately upon written notice to Ginnie Artificial Intelligence. Upon termination of this EULA, the license granted hereunder will terminate and you must stop all use of the Product Software, but the terms of Sections 2 through 18 (inclusive) will remain in effect, after any such termination.
7. Warranty Disclaimer.
NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Ginnie Artificial Intelligence PROVIDES THE PRODUCT SOFTWARE “AS-IS” AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. Ginnie Artificial Intelligence DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE PRODUCT SOFTWARE. Ginnie Artificial Intelligence MAKES NO WARRANTY THAT THE PRODUCT SOFTWARE WILL BE UNINTERRUPTED, FREE OF VIRUSES OR OTHER HARMFUL CODE, TIMELY, SECURE, OR ERROR-FREE.
YOU USE ALL PRODUCT INFORMATION (AS DEFINED BELOW), THE PRODUCT SOFTWARE, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND Ginnie Artificial Intelligence DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, PRODUCT SOFTWARE, OR PRODUCT.
8. Limitation of Liability
Nothing in this EULA and in particular within this “Limitation of Liability” clause shall attempt to exclude liability that cannot be excluded under applicable law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) Ginnie Artificial Intelligence BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA, ARISING FROM OR RELATING TO THE PRODUCTS OR PRODUCT SOFTWARE, EVEN IF Ginnie Artificial Intelligence KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) Ginnie Artificial Intelligence’S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS AND PRODUCT SOFTWARE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO Ginnie Artificial Intelligence OR Ginnie Artificial Intelligence’S AUTHORIZED RESELLER FOR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. Ginnie Artificial Intelligence DISCLAIMS ALL LIABILITY OF ANY KIND OF Ginnie Artificial Intelligence’S LICENSORS AND SUPPLIERS.
9. Limitations of Product Software
You understand, acknowledge and agree that the Products and Product Software are detection and notification products. The Products and Product software do not react to or eliminate occurrences of events such as, by way of example, fires, floods, and medical issues, and are absolutely not certified for emergency response. YOU UNDERSTAND THAT THE PRODUCTS AND PRODUCT SOFTWARE ARE NOT A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM — Ginnie Artificial Intelligence DOES NOT MONITOR EMERGENCY NOTIFICATIONS AND WILL NOT DISPATCH EMERGENCY AUTHORITIES TO YOUR HOME IN THE EVENT OF AN EMERGENCY. In addition, the Ginnie Artificial Intelligence Customer Care and Support contacts cannot be considered a lifesaving solution for people at risk in the home, and they are no substitute for emergency services. All life threatening and emergency events should be directed to the appropriate response services. While Ginnie Artificial Intelligence will remain in contact on the phone with you during an emergency and provide guidance in accordance with law enforcement actions (i.e “Police are approaching the front door”) and safety measures (i.e. “the intruder is at the back door, take your family to the front door”), every emergency is different, and Ginnie Artificial Intelligence cannot and does not provide specific information on what to do in an emergency situation in your home or elsewhere and is not liable for any actions or inactions taken as a result of the guidance provided. It is your responsibility to educate yourself on how to respond to an emergency and to respond according to the specifics of your situation.
“Confidential Information” shall mean the Product Software and all other information disclosed to you that Ginnie Artificial Intelligence characterizes as confidential at the time of its disclosure either in writing or orally, except for information which you can demonstrate: (a) is previously rightfully known to you without restriction on disclosure; (b) is or becomes, from no act or failure to act on your part, generally known in the relevant industry or public domain; (c) is disclosed to you by a third party as a matter of right and without restriction on disclosure; or (d) is independently developed by you without access to the Confidential Information. You shall use your best efforts to preserve and protect the confidentiality of the Confidential Information at all times, both during the term hereof and for a period of at least 3 years after termination of this EULA, provided, however, that any source code you receive shall be held in confidence in perpetuity. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person, firm, corporation or other third party without the prior written consent of Ginnie Artificial Intelligence. You shall not use any Confidential Information other than in the course of the activities permitted hereunder. You shall notify Ginnie Artificial Intelligence in writing immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this EULA, and will cooperate with Ginnie Artificial Intelligence in every reasonable way to regain possession of Confidential Information and prevent any further unauthorized use. If you are legally compelled to disclose any of the Confidential Information, then, prior to such disclosure, you will (i) immediately notify Ginnie Artificial Intelligence prior to such disclosure to allow Ginnie Artificial Intelligence an opportunity to contest the disclosure, (ii) assert the privileged and confidential nature of the Confidential Information, and (iii) cooperate fully with Ginnie Artificial Intelligence in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements.
11. For U.S. Government End Users.
The Product Software is a “commercial item,” as that term is defined at 48 C.F.R. 2.101 (OCT 1995), and more specifically is “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212 (SEPT 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (JUNE 1995), the Product Software is provided to U.S. Government End Users only as a commercial end item and with only those rights as are granted to all other customers pursuant to the terms and conditions herein.
12. Export Compliance.
The Product Software and related technology are subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import the Product Software and related technology, as may be required. You will indemnify and hold Ginnie Artificial Intelligence harmless from any and all claims, losses, liabilities, damages, fines, penalties, costs and expenses (including attorney’s fees) arising from or relating to any breach by you of your obligations under this section.
13. Governing Law; Venue.
You agree that this EULA, and any claim, dispute, action, cause of action, issue, or request for relief relating to this EULA, will be governed by the laws of California, without giving effect to any conflicts of laws principles that require the application of the laws of a different jurisdiction. Any action or proceeding relating to this EULA must be brought in a federal or state court located in Santa Clara County, California and each party irrevocably submits to the jurisdiction and venue of any such court in any such claim or dispute, except that Ginnie Artificial Intelligence may seek injunctive relief in any court having jurisdiction to protect its intellectual property or Confidential Information.
Neither the rights nor the obligations arising under this EULA are assignable by you, and any such attempted assignment shall be void and without effect.
Any notice to you may be provided by email to the address that you registered with Ginnie Artificial Intelligence.
If any provision of this EULA is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
All waivers by Ginnie Artificial Intelligence will be effective only if in writing. Any waiver or failure by Ginnie Artificial Intelligence to enforce any provision of this EULA on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.
The Product Software is deemed irrevocably accepted upon your use of the Product Software or Product. Ginnie Artificial Intelligence will have no responsibility to provide maintenance or support services with respect to the Product Software. The parties are independent contractors.
You acknowledge that the Product Software contains valuable trade secrets and proprietary information of Ginnie Artificial Intelligence, that any actual or threatened breach of Section 2 (Restrictions) of this EULA will constitute immediate, irreparable harm to Ginnie Artificial Intelligence for which monetary damages would be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach.
The headings of Sections of this EULA are for convenience and are not to be used in interpreting this EULA.
Except as otherwise provided in this section, no amendment to this EULA will be valid unless it is in writing and hand-signed by the parties.
Questions or Additional Information. If you have questions regarding this EULA, please contact Ginnie Artificial Intelligence.
It may be an offense in your jurisdiction to record other individuals without their prior written consent. Federal or local law governs the use of some types of software; it is your responsibility to follow such laws. Your hereby agree to check all state, federal and local laws before installing the Products and using the Services. We absolutely do not condone the use of the Products or Services for illegal purposes. By using the Products and/or Services, you are representing and warranting that you will do so in a lawful manner only.
Please note that this Policy does not apply to your use of third-party sites, services, or applications you may access through the Services. We encourage you to review the privacy policies of those third parties for more information regarding their privacy practices.
In this Policy, the term Services included all Ginnie Artificial Intelligence Products as well as Ginnie Artificial Intelligence Software (including Ginnie Artificial Intelligence Web Apps and Ginnie Artificial Intelligence Mobile Apps), and Ginnie Artificial Intelligence LiveSentinel services as defined in the Terms of Service. This policy applies in circumstances where we are acting as a data controller with respect to the Personal Information (as defined herein) of Users of our Site and/or Services; in other words, where we determine the purposes and means of the processing of that Personal Information.
INFORMATION WE MAY COLLECT
Information You Provide to Us
When you install certain Services, you’ll be asked questions in order to help us create an initial program. For example, we’ll ask for information related to camera location, as well as your address or postal/ZIP code. This information helps us to customize your experience by, for example, retrieving weather information for your neighborhood or by enabling intelligence around products in your home when you leave and when you come back. In addition, and for purposes of providing the Services to you, we collect certain information that can identify you (“Personal Information”), such as your name and contact information (email, address, company affiliation and phone number), as well as financial information such as credit card details. Personal Information also includes, for purposes of this Policy, the definition of personal data as such term is defined in Article 4(1) of the GDPR. We will never sell, rent, trade or use your Personal Information other than as specifically needed to provide the Services specifically requested by you. Ginnie Artificial Intelligence discloses Personal Information only to those of its employees, contractors, affiliated organizations and subcontractors that (i) need to know the information in order to process it on yours and our behalf, and (ii) that have agreed in writing to non-disclosure restrictions at least as strong as those herein.
The following types of information will or may need to be provided:
Wi-Fi Network Information: To connect devices or sensors to the Services, or to access the Services over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, Ginnie Artificial Intelligence may ask for your Wi-Fi network name (SSID) and password to connect to the Internet or to connect Ginnie Artificial Intelligence devices together. This information may be saved on the device or in Ginnie Artificial Intelligence’s servers, along with your IP address, so that you can access it and control it from your computer, smartphone or tablet, and so that it can communicate with Ginnie Artificial Intelligence servers and download software updates. Once connected to your account, your devices regularly send the data as provided for herein (excluding your Wi-Fi password) to Ginnie Artificial Intelligence to provide you with the Services. Additional Authorized Users: Ginnie Artificial Intelligence may provide you with the ability to enable additional authorized users to access your account or parts of your account. If you do so, the additional authorized users may control and view some or all of your devices and content. An invited user must have or create a Ginnie Artificial Intelligence account, and information about invited users (like email address, name, or changes to product settings) will be stored with their account and will be governed by this Policy as its own account.
Email Addresses and/or mobile phone: When you create a Ginnie Artificial Intelligence account, we collect and store your email address and/or mobile phone (from here, your “Contact Information”). From that point forward, your Contact Information is used for communications from Ginnie Artificial Intelligence. In addition, Ginnie Artificial Intelligence may provide you with the ability to enable individuals to access your account or to invite other individuals such as friends or family to share access to your content such as recorded video footage. We will ask you for the Contact Information of any such individuals and automatically send an invitation on your behalf. Ginnie Artificial Intelligence stores this information to send this invitation, to register your friend if your invitation is accepted, and to track the success of our invitation services.
Basic Profile Information: Your account allows you to provide certain basic profile information like your name and profile photo. Names and profile photos may be shown to others in connection with the Services. For example, if you invite someone as an additional authorized user, he or she will be able to see your name and photo. You should only use photos you are willing to make public. Mobile location data: You may choose to enable features share location data from your mobile device or from additional authorized users. This data may be processed or combined with data from other products to enhance features for Ginnie Artificial Intelligence.Information We Collect Automatically When You Use the Site and Certain of the Services
When you access or use the Site or Services, we automatically collect information about you, including some or all of the following:
Log Information: We log information about your use of the Site or Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Site or Services. Publicly available tools can sometimes provide the approximate location for IP addresses.
Device Information: We collect information about the computer or mobile device you use to access the Site or Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information. Also, we collect video and audio signals and data as well as environmental data and technical information from your cameras, sensors and other devices. Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored in device memory that help us to improve the Site and your experience, see which areas and features of the Site are popular, and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in the Site or emails and help deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
We also may collect other types of information in the following ways when you visit or use the Site or Services:
Details of how you used and interacted with the Site or Services, such as your search queries and how you responded to certain questions.
Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track your movements around the Site or Services and understand trends.
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through the Services. For example, we may collect information about you from third parties who provide services on our behalf, such as maintaining and monitoring usage of the Site and Services and processing payment transactions.
USE OF INFORMATION
We may use information about you for various purposes, including the following:
Provide, maintain, and improve the Site and Services;
Provide and deliver the products and services you request, process transactions, and send you related information;
Verify your identity and, if applicable, authorization for you to use the Site and Services;
Process payment for Services you order;
Manage your account;
To prevent or address service, security, technical issues or at your request in connection with customer support matters;
Respond to your comments, questions, and requests;
Send you technical notices and other administrative messages;
Communicate with you about products and services, offered by us or others, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage, and activities in connection with the Site and Services;
Conduct research, analysis, and surveys;
Personalize and improve the Site and Services and provide content or features that match user profiles or interests;
Enforce our Terms of Service and End User License Agreement;
Ask you to participate in surveys;
Link or combine with information we get from others in connection with the Services; and
Carry out any other purpose for which the information was collected.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable User of the Site or Services.
SHARING OF INFORMATION
With vendors, consultants, subcontractors and other service providers who need access to such information to carry out work on our behalf. For example, we have service providers who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us; In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation; If we believe your actions are inconsistent with the spirit or language of our Terms of Service or other agreements or policies, or to protect the rights, property, and safety of you, us, or others; In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company (we will request a purchaser to treat our data under the privacy statement in place at the time of its collection); With your consent or at your direction. One example of this would be if you invite another user to access the Services on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners; if you do this, we may share certain information with the partner, but again only with your explicit consent. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your Ginnie Artificial Intelligence Products, you are shown information about any proposed exchange of data. Your explicit consent is required to allow these exchanges on your behalf and you can change your mind at any time.
We will retain your Personal Information for the period of time that is necessary to fulfil the original purposes for which it has been collected. At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. Please keep in mind that, in certain cases, a longer retention period may be required or permitted by law or to allow us to pursue our business interests, conduct audits, comply with our legal obligations, enforce our agreements or resolve any dispute. We may also retain cached or archived copies of information about you for a certain period.
The criteria used to determine our retention periods include:
Time needed to provide you with our Services or to operate our business.
Whether your account with us is active. You may contact us to make your account inactive at any time.
Legal, contractual, or similar obligations to retain your data, such as mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of contract or litigation.
Please note that we are not responsible for storing any information that you provide to us or for any content or information that we provide to you. You are solely responsible for retaining backup files of any information and content that you provide or receive in connection with the Site or Services.
Ginnie Artificial Intelligence has specific data retention policies for the following types of data:
Video data on your hub. Videos are stored on your hub until space is needed. The Ginnie Artificial Intelligence software running on your hub will intelligently select how long videos will be retained here based on the importance of a video.
Personal Data on Ginnie Artificial Intelligence Servers. Ginnie Artificial Intelligence generally stores your personal information on Ginnie Artificial Intelligence’s servers until you delete or edit it, or for as long as you remain a Ginnie Artificial Intelligence customer in order to provide you with Ginnie Artificial Intelligence Products or Services. You can access, amend or delete your personal information from Ginnie Artificial Intelligence’s servers through the controls in your account. Because of the way we maintain certain Services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.
Video Data on Ginnie Artificial Intelligence Servers. Ginnie Artificial Intelligence will retain video data on Ginnie Artificial Intelligence Servers under three types of circumstances:
To deliver or improve Products. Videos that are being used to improve the Products and Services may be retained for up to 24 months. If you wish to have specific videos removed from this use, simply contact [email protected] Videos reviewed by LiveSentinel guards. Videos that have been viewed by a LiveSentinel guard may be retained for up to 24 months. Videos resulting in a LiveSentinel interaction or a request for support from police or another private security firm may be retained up to 24 months, or until the extent of the statute of limitations of any potential legal action, whichever is longer.
We work hard to protect your information and take appropriate commercially reasonable physical, electronic, and other security measures to help safeguard information and data from loss, unauthorized access, alteration, misuse or disclosure. Our security practices include: Encrypting many of our Services using SSL; Frequent review of information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We secure access to all transactional areas of our websites and apps using ‘https’ technology. Access to your Personal Information is password-protected, and sensitive data (such as payment card information) is secured and tokenised to ensure it is protected.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.
Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your Personal Information.
Technology safeguards, like the use of anti-virus and endpoint protection software, and monitoring of our systems and data centers to ensure that they comply with our security policies.
Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect your Personal Information.
No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Ginnie Artificial Intelligence does not seek to collect sensitive Personal Information (also known as special categories of data as defined in Article 9 of the GDPR). If we do so we will always collect the data in accordance with applicable data privacy requirements. If you choose to provide us with unsolicited sensitive Personal Information, you will be asked to consent to our processing of such data on a case-by-case basis by using a specific express consent form.
OTHER WEBSITES AND OTHER PRODUCTS
Any data that Ginnie Artificial Intelligence receives from third-parties will be processed and stored by Ginnie Artificial Intelligence and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your Ginnie Artificial Intelligence account or the Ginnie Artificial Intelligence logs.
If you select an outside party for the purchase, installation, or service of your Ginnie Artificial Intelligence device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you use the Services but purchase your cameras from an independent retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
DO NOT TRACK
CALIFORNIA PRIVACY RIGHTS
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to [email protected] ginnieartificialintelligence.com.
CHILDREN UNDER THE AGE OF 18
The Site and Services are intended for users who are eighteen (18) years of age and older. If you are under the age of eighteen (18), you are not permitted to submit any Personal Information to us.
Protecting your data outside the United States
We may transfer Personal Information that we collect from you to third-party data processors in countries that are outside the United States. For example, this might be required in order to fulfil your order, process your payment details or provide support services.
If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the United States. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our compliance department. Any transfer of your Personal Information will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.
For all non-US customers
By using our services or providing your Personal Information to us, you expressly consent to the processing of your Personal Information by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
Sometimes we’ll need to transfer your Personal Information between countries to enable us to supply the Services you’ve requested. In the ordinary course of business, we may transfer your Personal Information from your country of residence to ourselves and to third parties located in and outside the United States.
By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your Personal Information outside your country of residence for our ordinary business purposes. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using Ginnie Artificial Intelligence Products in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, you consent to the transfer of your personal data to the United States and other countries where Ginnie Artificial Intelligence operates.
This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your Personal Information on servers in the United States or in other countries.
We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your Personal Information in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your Personal Information.
YOUR RIGHTS / OPTIONS
Access and Control of Your Personal Information
You may request updates, corrections or deletions of Personal Information at any time by contacting us at [email protected] Whenever you have given us your consent to use your Personal Information, you have the right to change your mind at any time and withdraw that consent.
Access to personal information: you have the right to request what Personal Information we hold about you subject to our right to identity verification. If you request a copy of your data, we may charge you a fee, except where this is not permissible under applicable law.
Correction and deletion: in some jurisdictions, including the EU (according to data protection laws for data subjects in the EU), you have the right to correct or amend your Personal Information if it is inaccurate or needs to be updated. You may also have the right to request the deletion of your Personal Information, however this may not be always possible due to legal requirements and other obligations to keep such data. If we are asked to delete your data, we may keep some minimal information about you to be able to demonstrate that we have fulfilled our obligations.
Filing a complaint: In some jurisdictions, including according to data protection laws in the EU for complaints issued from subjects in the EU, you have the right to lodge a formal complaint with a data protection authority.
Marketing preferences: We may send you marketing communications about our services, via different channels such as email, phone, SMS, postal mailings and third-party social networks, in accordance with relevant marketing laws. When required by applicable law, we will obtain your consent before starting these activities.
Third Party Marketing Communications
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of the Services. If this changes at any point in the future, we will be required to ask you first—but let’s be absolutely clear. We do not plan on making this change, and if we do make this change at some point, you would need to opt-in to such a change. Unless you proactively agree to participate, your information will never be shared by Ginnie Artificial Intelligence with a third party for marketing purposes unrelated to Ginnie Artificial Intelligence Products and Services.
Marketing Communications: Opt Out
You may opt out of receiving marketing communications from us by following the instructions in those communications or by emailing us at [email protected] In such cases, we will retain minimum Personal Information to note that you opted out in order to avoid contacting you again. Please note that even if you opt out from receiving marketing communications, we may still send you administrative communications, such as technical updates for our Services, order confirmations, notifications about your account activities, and other important notices.
Ginnie Artificial Intelligence reserves the right to change, modify, add, or remove portions of this Policy at any time and without prior notice, and any changes will become effective immediately upon being posted unless we advise you otherwise. However, we will not use your Personal Information in a way that is materially different than the uses described in this Policy without giving you an opportunity to opt out of such differing uses. Your continued use of the Site or Services after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of the Policy, as amended. We encourage you to review this Policy regularly.
HOW TO CONTACT US
If you have any questions about this Policy, or our information practices, please contact us by email at [email protected]